Transparency Policy
Last updated: March 14, 2025
Flenumek is committed to operating with openness and clarity in all aspects of its service. This Transparency Policy explains how we communicate our practices, decisions, and operations to the users and organizations that rely on our platform.
1. Purpose
This policy describes the principles and practices that guide how Flenumek discloses information about its services, data handling, business operations, and relationships with third parties. Our goal is to ensure that users can make informed decisions when engaging with our platform.
2. Service Description
Flenumek provides an AI-powered financial market analysis tool delivered as an online service. We aim to describe our capabilities, limitations, and intended use cases accurately across all product documentation, marketing materials, and communications.
2.1 Accurate Representation
We do not overstate the capabilities of our platform. Where analytical outputs are generated by automated or AI-assisted processes, this is clearly indicated within the interface and supporting documentation.
2.2 Limitations Disclosure
Our platform provides analytical tools and informational outputs. These outputs do not constitute financial advice, investment recommendations, or guarantees of market performance. Users are responsible for their own investment decisions.
3. Data Practices
We are transparent about the types of data we collect, how it is used, and with whom it may be shared. Full details are provided in our Privacy Policy, available on our website.
3.1 Data Collection
We collect only the data necessary to deliver, maintain, and improve our services. We do not sell personal data to third parties for advertising or marketing purposes.
3.2 Data Use
Data collected through the platform is used to operate the service, respond to user inquiries, improve analytical models, and fulfill legal obligations. Where data is used to train or refine AI components, this is disclosed in our Privacy Policy.
3.3 Third-Party Access
We may share data with trusted service providers who assist in delivering our platform. All such parties are bound by confidentiality obligations and are not permitted to use data for purposes beyond those specified.
4. AI and Automated Processing
Our platform relies on machine learning models and automated data processing to generate market analysis outputs. We are committed to transparency regarding how these systems function and their inherent constraints.
4.1 Model Transparency
We provide general descriptions of the analytical methodologies used within our platform. Where outputs are derived from automated processing, users are informed of this within the product interface.
4.2 Accuracy and Uncertainty
Analytical outputs carry inherent uncertainty. Our platform communicates confidence levels or ranges where applicable and does not present probabilistic outputs as definitive conclusions.
4.3 Human Oversight
Significant decisions affecting users or the platform are subject to human review. We do not rely solely on automated systems for actions that materially impact user accounts or access.
5. Pricing and Billing
We present pricing clearly and completely before any purchase or subscription commitment. All fees, billing cycles, and renewal terms are disclosed at the point of purchase and in account documentation.
5.1 Fee Changes
If pricing changes, existing subscribers will be notified in advance with sufficient time to review and respond before any new charges apply.
5.2 Refund Conditions
Our refund terms are stated in our Terms of Service. We apply these terms consistently and communicate them clearly to users at the time of purchase.
6. Service Availability and Changes
We aim to maintain reliable service availability and communicate proactively when disruptions occur or significant changes are planned.
6.1 Planned Maintenance
Scheduled maintenance that may affect service availability is communicated to users in advance through appropriate channels, including email or in-platform notices.
6.2 Unplanned Outages
In the event of unplanned service disruptions, we provide timely updates through available communication channels and work to restore service as quickly as possible.
6.3 Feature and Policy Changes
Material changes to platform features, terms, or policies are communicated to users before taking effect. We provide clear explanations of what is changing and why.
7. Third-Party Relationships
Our platform may integrate with or rely upon third-party data providers, infrastructure services, or software components. We disclose the nature of these relationships where they are material to the user experience or data handling.
We do not receive undisclosed compensation for recommending or featuring third-party products or services within our platform.
8. Legal and Regulatory Compliance
We cooperate with lawful requests from regulatory or governmental authorities. Where permitted by law, we notify affected users of such requests. We publish aggregate information about legal requests received where this is legally permissible and operationally feasible.
9. Security Practices
We implement reasonable technical and organizational measures to protect user data and platform integrity. In the event of a confirmed data breach affecting user information, we notify affected users in a timely manner and provide relevant guidance.
10. Feedback and Accountability
We welcome questions, concerns, and feedback regarding our transparency practices. Users may contact us at any time through the following channels:
| Channel | Details |
|---|---|
| [email protected] | |
| Phone | +1 819 376 3426 |
| Mailing Address | 241 Kinchant St, Quesnel, BC V2J 2R3, Canada |
We commit to responding to transparency-related inquiries within a reasonable timeframe and to reviewing this policy periodically to ensure it remains accurate and complete.
11. Updates to This Policy
This Transparency Policy may be updated from time to time to reflect changes in our practices or services. The date at the top of this document indicates when it was last revised. Continued use of the platform following any update constitutes acceptance of the revised policy.